Supplier Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee updates related to products and pricing throughout the platform.

• Ensure precise pricing, availability, and product details across various systems.

• Coordinate updates to product profiles, including activations and deactivations.

• Manage content updates such as inclusions, meeting points, and product descriptions.

• Detect and escalate data discrepancies to the relevant internal teams.

• Assist in the launch and removal of new products.

• Collaborate with internal stakeholders to introduce new products.

• Review product content, pricing, and availability prior to products going live.

• Evaluate and handle product removals in the event of operational challenges.

• Investigate and address pricing and operational issues.

• Analyze pricing discrepancies through rate sheets, booking records, and internal systems.

• Ascertain whether issues are operational or technical in nature.

• Navigate complex supplier issues to resolution while keeping stakeholders updated.

• Document recurring issues and supplier-specific requirements to enhance efficiency.

• Establish and nurture supplier relationships.

• Hold regular meetings with Tour Operators to evaluate performance, commissions, and growth opportunities.

• Respond to inquiries and operational requests from suppliers.

• Identify chances to enhance supplier partnerships and foster better collaboration.

• Manage the maintenance of supplier accounts.

• Keep CRM records and supplier contact details up to date.

• Assist with commission updates, rebranding efforts, and changes in account structure.

• Ensure that supplier data remains accurate across all platforms.

• Prepare operational reports and performance updates for leadership.

• Support compliance and reconciliation initiatives.

• Monitor and follow up on supplier insurance documentation requirements.

• Collaborate with internal teams to evaluate compliance processes and suggest improvements.

• Investigate payment disputes and reconcile discrepancies utilizing historical pricing and booking data.

• Utilize AI to optimize and automate repetitive tasks and processes.

⛳️ Requirements

• 2-4 years of experience in operations, account management, supplier support, or a related role.

• Strong organizational capabilities and outstanding attention to detail.

• Comfortable managing extensive data across various systems and platforms.

• Strong analytical and problem-solving skills.

• Clear and effective communication with both internal and external stakeholders.

• Ability to work independently and prioritize multiple responsibilities.

• Experience collaborating with external partners, vendors, or suppliers.

• Familiarity with APIs and the flow of pricing, availability, and content between systems is a plus.

• Preferred experience in the marketplace, e-commerce, or travel industry.

• Fluent in English with strong written communication skills; additional languages are advantageous.

🏝️ Benefits

• Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility).

• 15 days of leave (increases to 20 days after 2 years of tenure).

• Company Healthcare Plan (Company contribution of $9K with two fully covered plans).

• 401K company plan.

• Annual work from home budget of $500.

• Annual training budget of $250.

• TSA PreCheck (worth $80).

• Annual Project Expedition tour credits of $750.

• Employee discounts on thousands of tours and activities.