Supervisor Service Delivery – Logistics

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Ensure consistent execution that aligns with Service Delivery standards and expectations.

• Utilize Operations Dashboards and internal analytics to identify areas of service excellence and service gaps, collaborating with teams to implement actions for improvement.

• Embrace and apply continuous improvement methodologies in managing KPIs for the service delivery team.

• Detect recurring service delivery disruptions and customer concerns, drive root cause analysis, and implement appropriate corrective and preventive measures.

• Serve as the primary customer contact for Service Delivery (Operational) requirements.

• Work together with various business areas to promote the standardization of best practices.

• Guide direct reports by providing ongoing feedback, coaching, and direction based on performance metrics, dashboards, and Personal Development Plans.

• Ensure that assigned team members have a comprehensive understanding of customer business goals and strategies to achieve them.

• Confirm that the service delivery team is equipped with the necessary resources to manage daily operations effectively.

• Organize schedules to guarantee adequate account coverage, including but not limited to PTO, meals, and breaks.

• Maintain and implement Account Specific Onboarding for new team members.

⛳️ Requirements

• At least 3 years of experience in an operations or customer/client service-facing role.

• Background in mentoring or coaching small project teams.

• Willingness to travel up to 7.5% (both domestically and internationally).

• Bachelor’s degree from an accredited institution (preferred).

• Prior supervisory experience (preferred).

• Experience in executing business operations through Standard Practices and Operational Excellence methodologies (preferred).

• Proficient in the Microsoft Office Suite of programs (preferred).

• Strong skills in problem-solving and conflict resolution (preferred).

• Ability to thrive and lead in a fast-paced environment (preferred).

• Excellent interpersonal, communication, and presentation skills (preferred).

• Capability to build strong working relationships, both internally and externally (preferred).

• High level of integrity with personal and professional values that align with the company's mission, vision, and leadership framework (preferred).

• Ability to collaborate effectively within a business setting (preferred).

🏝️ Benefits

• 15% EPF contribution.

• Group Health Insurance.

• Flexible Benefits (Dental treatment or Optical purchase).

• Birthday Leave.