Supervisor, ROPS MS Collections

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Oversee a team of 10-25 members who are accountable for managing a designated portfolio of patient accounts or Medical Insurance triggers.

• Leverage strong problem-solving abilities to support the team in addressing issues within the portfolio while identifying and addressing opportunities for improvement, collaborating with other departments as necessary.

• Analyze and make informed decisions regarding payment trends and issues related to the assigned portfolio.

• Maintain critical performance metrics, manage team performance accordingly, and conduct regular reviews for senior leadership.

• Effectively communicate team goals, objectives, and progress towards those goals to both the team and direct leadership.

• Perform annual evaluations for all team members, identifying individual opportunities for growth and providing ongoing coaching and development.

• Assess personnel needs for the assigned team, ensuring adequate staffing levels, and communicate recruiting requirements to leadership.

• Achieve high engagement scores for the team (>80%).

• Make recommendations to senior leaders regarding teammate promotions and career mobility.

⛳️ Requirements

• Minimum of 2 years of relevant supervisory experience is required.

• Intermediate skills in MS Excel, Word, and PowerPoint are necessary.

• A Bachelor’s Degree is preferred.

• Relevant experience in healthcare revenue cycle is preferred.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401(k) match

• Paid time off

• PTO cash out

• Family resources

• EAP counseling sessions

• Access to Headspace®

• Backup child and elder care

• Maternity/paternity leave

• Award-winning education and training