Collections Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Collect payments to minimize overall portfolio delinquency in accordance with investor, state, and federal guidelines.

• Engage in outbound dialer campaigns and adhere to established telephone standards, investor rules and regulations, compliance criteria, internal policies and guidelines, and best practices.

• Deliver exceptional customer service and exhibit the ability to de-escalate situations as necessary.

• Evaluate the reasons for delinquency to identify the quickest path to a performing loan by acquiring the necessary knowledge to discuss workout options.

• Participate in initial and ongoing training while adapting to changes in industry regulations and processes.

• Carry out additional duties as assigned.

⛳️ Requirements

• High School Diploma or equivalent is required.

• College courses in Finance and Accounting are strongly preferred.

• At least two years of experience in consumer relations, customer service, or collections roles in a high-volume call center environment.

• A dedicated workspace with a reliable high-speed internet connection is necessary.

• Highly organized and detail-oriented; capable of thriving in a fast-paced, metrics-driven setting.

• Strong interpersonal communication and problem-solving skills are essential.

• Availability to work weekends and overtime, as required.

• General computer proficiency is required.

• Ability to multi-task is highly recommended.

• Excellent verbal and written communication skills are necessary.

• Proficiency in Microsoft Office Suite, including Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications is required.

🏝️ Benefits

• Health insurance

• 401(k) with employer match

• Dental insurance

• Vision insurance

• Life insurance

• AD&D insurance

• Long-term disability (LTD)