Supervisor, Revenue Operations

📋 Description

• Oversee a team of 10-25 members, each responsible for managing a designated portfolio of patient accounts or Medical Insurance triggers.

• Utilize strong problem-solving abilities to support the team in addressing issues within the portfolio, while also identifying and resolving opportunities for improvement in collaboration with other departments as necessary.

• Analyze and make decisions about payment trends and/or issues related to the assigned portfolio.

• Maintain essential performance metrics, manage results accordingly, and conduct regular reviews for senior leadership.

• Effectively communicate team goals, objectives, and progress towards those goals to both the team and direct leadership consistently.

• Conduct annual performance reviews for all assigned team members, identifying growth opportunities and providing timely coaching and development.

• Determine staffing needs for the assigned team, ensuring appropriate staffing levels, and communicate recruiting requirements to leadership.

• Achieve high engagement scores for the assigned team (greater than 80%).

• Provide recommendations for team member promotions and mobility to senior leaders.

⛳️ Requirements

• Proven ability to think critically and independently, identifying root causes and resolving them effectively.

• Established history of leading change or operations through influence.

• Excellent presentation skills and executive-level communication capabilities.

• Capability to manage performance while simultaneously motivating team members.

• Experience in coaching and developing team members.

• A minimum of 2 years of relevant supervisory experience is required.

• Intermediate skills in MS Excel, Word, and PowerPoint.

• A Bachelor’s Degree is preferred.

• Relevant experience in the healthcare revenue cycle is preferred.

🏝️ Benefits

• Comprehensive benefits package including medical, dental, vision, 401(k) matching, paid time off, and PTO cash-out options.

• Family support resources such as EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave, and more.

• Professional development opportunities: DaVita provides various programs to help strong performers advance in their careers and offers on-demand virtual leadership and development courses through DaVita’s online training platform, StarLearning.