Operations Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the main dashboard overseer during your shift

• Analyze and respond to production incidents

• Manage lower-severity incidents from detection to resolution

• Assist the TSO Lead during significant incidents

• Create incident communication under the guidance of the TSO Lead

• Evaluate incident patterns, recurring challenges, and production glitches

• Assemble incident timelines and compose initial Post-Incident Review (PIR) documents

• Develop and sustain operational automation

• Execute organized shift transitions

• Provide coverage for the TSO Lead during vacations, absences, or emergency situations

• Regularly publish health reports for critical applications

⛳️ Requirements

• Prior experience in a gaming company is mandatory

• Over 4 years of experience in SRE, DevOps, production operations, NOC, or technical operations within a high-availability setting

• Excellent troubleshooting and investigative abilities

• Practical experience with Datadog or a similar observability platform

• Proficient in at least one scripting language: Python, Go, or Bash

• Strong written and verbal communication skills in English

• Familiarity with Kubernetes and cloud infrastructure (GCP is preferred)

• Knowledge of SLOs, error budgets, and burn-rate alerting

• Experience with incident management tools: JIRA or JIRA Service Management, PagerDuty or OpsGenie, Slack, and Confluence

• Experience with or a keen interest in AI/ML-assisted operations.

🏝️ Benefits

• Unlimited Flexible Time Off

• Gym membership

• Monthly train ticket

• Customized career roadmap for each employee

• Opportunities for professional development through training and educational programs