Supervisor – Managed Services

This is a fully remote position, open to applicants in India.

📋 Description

• Guide, mentor, and lead a team of Support Analysts.

• Facilitate regular one-on-one meetings, performance evaluations, and coaching sessions.

• Assess training requirements and promote the technical and professional growth of team members.

• Supervise daily support activities across phone (ACD), ticketing, and customer support channels.

• Ensure prompt resolution of incidents and service requests while adhering to SLA commitments.

• Manage complex technical challenges and customer escalations.

⛳️ Requirements

• Associate Degree (2-year degree) or equivalent professional experience.

• 2–5 years of experience in a Help Desk, Service Desk, Technical Support, or Managed Services setting.

• At least 1–2 years of experience supporting end users in a reactive IT support environment.

• Previous Team Lead or Supervisory experience is strongly preferred.

• Experience in supporting enterprise clients is a significant advantage.

🏝️ Benefits

• Ongoing training opportunities

• Comprehensive benefits package