Supervisor, Liability Claims

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the daily operations of the Adjusting Team, which includes Liability desktop adjusters.

• Direct and manage personnel within the National Accounts business division.

• Ensure excellence in quality and customer service.

• Assist with training, development, and technical requirements.

• Manage production and quality objectives to align with department goals.

• Achieve or surpass service level agreements for Commercial Clients.

• Foster a high-performance work environment.

• Support financial and production objectives through KPIs such as abeyance, cycle time, adjuster billings, claims response times, and interim and final billings.

• Conduct quality assurance evaluations.

• Review operational dashboard KPI targets on a weekly basis.

• Address escalated complaints and ensure they are resolved.

• Provide leadership, guidance, and mentoring to team members.

• Serve in a consultative and advisory role regarding claims matters and technical challenges.

• Meet individually with adjusters to approve denials and settlements that exceed their authority.

• Engage in the recruitment, selection, and performance management of staff.

⛳️ Requirements

• A university degree or a combination of education and relevant business experience.

• CIP Designation or actively pursuing completion, along with relevant CIP courses necessary for Adjuster license eligibility.

• At least 7 years of experience in Personal Lines and Commercial Liability claims adjusting.

• Previous supervisory experience is an advantage.

• Fully licensed as an Adjuster in Ontario and various provincial jurisdictions, excluding Quebec, or capable of obtaining those licenses.

• Excellent communication abilities, encompassing listening, interviewing, and negotiating skills.

• Capability to adjust communication style as needed for different audiences.

• Proven organizational skills with the ability to prioritize and manage competing priorities.

• Demonstrated leadership in training and mentoring junior staff and establishing career pathways.

• Proficient in computer skills, including the Microsoft Office Suite.

• Ability to quickly learn new technical systems, including client claims systems.

• A proactive and positive approach to customer service.

• Strong interpersonal skills for managing conflict and challenging situations.

• Bilingualism is considered an asset.

🏝️ Benefits

• Education fee reimbursement.

• Mentorship programs.

• Flex-benefit health and dental plan.

• Experienced local claims support.

• Centralized after-hours support.

• Dictation services.

• Opportunities for career growth.

• Remote and hybrid work options.

• E-flex Benefits Program.

• Wellness Programs.

• Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees.

• Training and Career Development Opportunities.

• Employee Referral Bonuses.

• Employee Recognition Program.

• Employee Perks, including vendor discount programs.

• Reimbursement for Adjusting Licenses and Dues.

• Financial incentives for high performance.