Supervisor, Learning Operations

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Supervise daily learning operations activities, including inputting training schedules, managing enrollments, tracking completions, ensuring certifications, and maintaining LMS data accuracy.

• Guarantee that training plans and calendars receive operational support and are executed punctually.

• Keep precise learning records, training catalogs, and documentation to ensure audit readiness.

• Facilitate onboarding, recurring training, and priority initiatives by ensuring operational coordination and preparedness.

• Detect and resolve issues regarding data integrity, timelines, and learning administration.

• Collaborate with Quality and Compliance to verify that learning records and reporting comply with regulatory and internal standards.

• Directly oversee a team of Learning Facilitators, focusing on goal setting, work prioritization, coaching, and providing performance feedback.

• Promote team development by establishing clear expectations, providing continuous feedback, and offering opportunities to enhance program management and communication skills.

• Assign and prioritize tasks to ensure accuracy, timeliness, and compliance with learning operations standards.

• Aid in the onboarding and continuous development of team members.

• Conduct regular check-ins, feedback discussions, and performance reviews.

• Encourage collaboration and accountability within the team and among cross-functional partners.

• Act as a primary point of coordination between Learning Operations, Instructional Designers, and PSC partners regarding operational timelines and readiness.

• Assist in the development and consistent application of learning operations, standard operating procedures (SOPs), tools, and job aids.

• Compile and present learning operations metrics, reports, and status updates to leadership.

• Collect feedback from stakeholders to pinpoint opportunities for process enhancements.

• Suggest workflow, system, or process modifications to boost efficiency and mitigate operational risks.

• Up to 10% travel may be necessary.

• Perform other duties as assigned.

⛳️ Requirements

• At least 5 years of experience in learning operations, training coordination, or program operations.

• A minimum of 3 years of experience in supervising or leading teams.

• Proficient in MS Office products (Teams, SharePoint, MS Word, PPT, Excel, etc.).

• Proven experience in managing high-volume, detail-oriented operational tasks.

• Excellent organizational, planning, and problem-solving abilities.

• Capable of functioning effectively in a fast-paced operational environment.

🏝️ Benefits

• Subject to the terms of their respective plans, employees may participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

• Depending on their respective policies and date of hire, employees are entitled to the following time off benefits:

• Vacation – 120 hours per calendar year.

• Sick time - 40 hours per calendar year; for employees residing in the State of Colorado – 48 hours per calendar year; for employees residing in the State of Washington – 56 hours per calendar year.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal, and Family Time - up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours within a 52-week rolling period.

• Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.