Supervisor, IKC Operations

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee the daily operations of Care Coordinators and Engagement Specialists.

• Facilitate onboarding, training, coaching, and ongoing development for team members.

• Conduct regular one-on-one meetings with direct reports.

• Perform evaluations for teammates and set quarterly and annual objectives.

• Manage recruitment, promotions, performance evaluations, and other employment-related activities.

• Organize, assess, evaluate, and oversee both team and individual workflows.

• Ensure that CHE outreach, patient engagement goals, and care coordination tasks are achieved.

• Cultivate a positive and rewarding workplace atmosphere.

• Collaborate with direct reports, peer supervisors, and senior management on professional development objectives.

• Utilize Tableau and ROS/CC Supervisor Reports to detect trends and tackle performance obstacles.

• Monitor team performance in reaching operational objectives.

• Review and approve timesheets for non-exempt direct reports.

• Track overtime, attendance, and paid time off (PTO).

• Uphold the confidentiality and integrity of medical and operational records.

⛳️ Requirements

• High School Diploma is mandatory.

• Bachelor's Degree is preferred.

• At least two (2) years of supervisory experience is required.

• Experience supervising remote teammates is preferred.

• Supervisory experience in the healthcare sector is preferred.

• A minimum of one (1) year of project management and/or project implementation experience is required.

• At least one (1) year of experience demonstrating a strong understanding of commercial insurance plans and benefits, such as PPO, HMO, POS, EPO, and Indemnity.

• Familiarity with government insurance programs, including Medicare and Medicaid.

• Proven track record in developing growth strategies and resolving operational challenges.

• Experience in achieving results with a team.

• Proficient in root-cause analysis and flow chart techniques.

• Exceptional communication and interpersonal skills.

• Intermediate computer proficiency.

• Skilled in MS Word, Excel, PowerPoint, and Outlook.

• Capable of handling and maintaining confidential information and/or matters with sound discretion and judgment.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) matching contributions.

• Paid time off (PTO).

• PTO cash-out option.

• Family support resources.

• Employee Assistance Program (EAP) counseling sessions.

• Access to Headspace® meditation resources.

• Backup child and elder care services.

• Maternity and paternity leave.

• Opportunities for professional development.

• On-demand virtual leadership and development courses via DaVita’s Star Learning platform.

• Competitive total rewards package.

• Comprehensive healthcare coverage.