Supervisor, Customer Service – Enrollment

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversees, develops, and leads a team of Customer Service Representatives.

• Ensures compliance with customer service standards, accreditation, and regulatory requirements.

• Reviews, creates, and delivers ongoing training and educational resources for staff.

• Assists with site visits while planning, directing, and managing the activities of the Customer Service team.

• Responsible for addressing complaints, taking into account the nature and complexity of each issue.

• Engages directly with customers on escalated matters that necessitate management intervention.

⛳️ Requirements

• High School Diploma or Equivalent (GED) - Required.

• At least 6 years of relevant experience - Required.

• A minimum of 2 years of Managerial/Supervisory experience - Required.

• Proficient in Communication, Customer Retention, Customer Service, HR Policies, Standards and Procedures, and Service Request Management Process.

🏝️ Benefits

• We provide healthcare benefits for both full-time and part-time positions from day one, including vision, dental, and domestic partner coverage.

• Fosters a culture of collaboration, cooperation, and collegiality.