Customer Service Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Address customer inquiries and resolve complaints

• Optimize every sales opportunity through upselling and cross-selling profitable products

• Record and update customer information based on interactions

• Maintain an up-to-date knowledge base of evolving products and services

• Enhance customer retention by employing creative problem-solving techniques

• Efficiently manage a high volume of customer inquiries, ensuring prompt and accurate responses

• Deliver customer service through various channels including phone, social media, live chat, email, SMS, and video platforms

⛳️ Requirements

• Must be a resident of Pennsylvania

• At least 2 years of customer service experience in a call center setting

• Preferred experience in supporting luxury brand products and services

• Preferred experience in supporting home appliances

• Minimum high school diploma required; college education preferred

• Experience in diagnosing and troubleshooting issues

• Familiarity with supporting consumer products and/or services

• Outstanding written and verbal communication skills

• Positive attitude and a professional demeanor

• Must maintain a 100% attendance record

🏝️ Benefits

• Equipment Provided

• Paid Training

• Product training

• Systems training

• Remote training via Teams/Zoom

• Opportunities for advancement from within

• Employee-centric work environment