Customer Service Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle requests for medical records

• Operate in a dynamic, high-volume environment

• Report directly to the Processing Manager

• Provide assistance with overflow processing during peak times or coverage shortages

• Adhere to HIPAA regulations and ensure the confidentiality of protected health information

• Complete all requests within 24–48 hours of receipt for designated accounts

• Offer insights regarding request volume and any observed issues

• Track incoming requests received through multiple channels

• Execute general office tasks

• Respond to phone calls and offer phone support for medical records requests to meet client needs

• Fulfill all required company-sponsored and regulatory training programs

⛳️ Requirements

• Entry-level position; no specific prior experience is necessary

• Quick learner

• Reliable

• Efficient worker

• Collaborative team member

• Positive demeanor

• Motivated to excel

• Must uphold confidentiality of PHI and comply with HIPAA regulations

• Must adhere to organizational privacy and security policies

• Must promptly report any suspected unauthorized access, use, or disclosure of PHI

• Must timely complete all required company-sponsored and regulatory training programs

🏝️ Benefits

• Health Insurance Plan Options with Company Coverage

• Vision and Dental Plan Options

• Short-Term Disability (STD), Long-Term Disability (LTD), Life Insurance, and Accidental Death & Dismemberment (Life A&D)

• Competitive Paid Time Off, including Paid Holidays

• 401(k) Plan Offering with Employer Matching