Supervisor, Contact Center – Clinical Operations

This is a fully remote position, open to applicants in California, +8 more states.

📋 Description

• Design, implement, and oversee pharmacy programs that align with partner, organizational, and regulatory objectives.

• Manage daily operations of pharmacy programs, which include workflows, performance management, staff scheduling, defect tracking, and reconciliation.

• Engage in a quarterly supervisor rotation that encompasses Care and Hub Operations.

• Ensure compliance with local, state, and federal regulations, as well as company policies.

• Lead, mentor, and cultivate the skills of pharmacists and/or technicians.

• Create success metrics and monitoring programs to uphold quality and patient safety.

• Identify and execute process improvements to boost efficiency and minimize defects.

• Collaborate with both internal teams and external partner contacts.

• Address escalated issues related to pharmacy programs and patient care.

• Assist with regular communications with external partners.

• Provide customer service through phone, text, chat, and email channels.

• Drive program roadmaps, monitor milestones, assess success, and manage stakeholder engagement.

⛳️ Requirements

• Minimum of 4 years of experience in a high-volume pharmacy setting.

• At least 2 years of experience in a supervisory or leadership capacity.

• Doctor of Pharmacy (PharmD) degree from an accredited pharmacy school.

• Active pharmacist license in good standing within the United States.

• Applicants must have authorization to work for any employer in the U.S.

• Multi-State Licensure is preferred.

• Experience in partnership management is preferred.

• Familiarity with lean, Kaizen, or similar continuous improvement methodologies is preferred.

• Proficiency in project management tools such as G-suite, JIRA, and data analysis software like Looker is preferred.

• Capability to work at a computer terminal with monitor, keyboard, and mouse for extended durations.

• Ability to stoop, bend, reach, and perform repetitive motions frequently.

• Capacity to lift, carry, push, pull, and move light objects weighing up to 20 pounds.

• Strong verbal communication skills, along with the ability to discern auditory information and visually perceive details.

🏝️ Benefits

• Reasonable accommodations for qualified individuals with disabilities.

• No visa sponsorship or transfer available.

• No travel required.

• Equal Opportunity Employer.

• Consideration for qualified applicants with arrest or conviction records.

• Alternative processes are available for automated decision tools upon request.