Supervisor, Contact Center – Anesthesia

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily functions of the Contact Center Department.

• Manage staff, carry out performance evaluations, provide recommendations for hiring and disciplinary actions, and organize work assignments.

• Monitor, maintain, and track employee performance metrics.

• Address escalated issues within the customer service and contact divisions.

• Analyze trends to pinpoint areas for enhancement, innovative solutions, and ongoing process improvements.

• Undertake special projects and additional tasks as assigned.

• Deliver outstanding experiences for patients and providers while guiding a high-performing team.

⛳️ Requirements

• High School Diploma or GED is required.

• Bachelor's degree in Business, Benefits, or a related area is preferred.

• A minimum of five (5) years of experience with patient health information and/or medical records is desirable.

• At least six (6) months of supervisory or management experience is preferred.

• Familiarity with medical terminology, anatomy and physiology, and legal aspects of health information is essential.

• Understanding of EMRs (electronic medical records) is necessary.

• Strong supervisory and management capabilities are required.

• Excellent customer service skills are needed.

• Proficient oral, written, and interpersonal communication skills are essential.

• Competence in word processing, spreadsheet, database, and presentation software is required.

• Strong time management, critical thinking, organizational, and mathematical skills are needed.

• Ability to manage and resolve escalated calls and correspondence effectively.

• Capacity to understand, analyze, interpret, and clarify complex documents.

• Ability to function effectively in a team setting while adhering to standards and quality guidelines.

• Knowledge of how to interpret and apply state and federal laws, regulations, and policies is necessary.

• Flexibility to work collaboratively in a fast-paced environment is essential.

• Ability to engage with diverse personalities in a professional, mature, and tactful manner is required.

🏝️ Benefits

• Eligibility for performance-based incentive plans.

• Opportunity for discretionary incentive bonuses.

• Referral bonus potential.

• Reasonable accommodations available for qualified individuals with disabilities.