Call Center Collector

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the collection of payments on designated overdue accounts

• Examine account records and documentation

• Reach out to customers/clients through phone calls and/or written communication

• Establish repayment plans to reduce financial loss for the organization

⛳️ Requirements

• High school diploma or equivalent qualification

• Two to three years of experience in collection roles and/or customer service

• Solid understanding of loan collection policies and procedures, fair debt collection practices, and relevant laws

• Excellent customer service and relationship management skills

• Capability to identify and address exceptions, as well as to organize and interpret information

• Strong verbal and written communication abilities

• Applicants must adhere to U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct, as well as related workplace conduct and safety guidelines

🏝️ Benefits

• Comprehensive healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability coverage

• Pregnancy disability and parental leave

• 401(k) plan and employer-funded retirement options

• Paid vacation (ranging from two to five weeks based on salary grade and length of service)

• Up to 11 paid holidays

• Adoption assistance

• Sick and Safe Leave accrual of one hour for every 30 hours worked, capped at 80 hours per calendar year unless otherwise mandated by law

• Incentive and recognition programs

• Equity stock purchase opportunities

• 401(k) contributions and pension plans