Student Success Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the scheduling of over 90 instructors and active certificate programs, ensuring that each cohort is paired with the appropriate instructor at the right time.

• Organize substitute coverage for instructors when they are unavailable, ensuring students experience uninterrupted learning.

• Oversee invoice management — reviewing, processing, and tracking instructor invoices accurately and punctually.

• Take charge of cohort setup operations, ensuring that every program is configured and ready for a smooth launch.

• Act as the primary operational contact for instructors, addressing questions and resolving scheduling conflicts as they occur.

• Coordinate and provide support to a network of 1099 coaches who deliver first-line assistance to Stepful students.

• Lead the onboarding process for new coaches and promote ongoing improvements and best practices to ensure communication aligns with Stepful's supportive ethos.

• Conduct weekly one-on-one meetings with coaches to review their student loads, offer actionable feedback, and assist in their professional development.

• Evaluate coach performance and provide constructive feedback on how they can best assist students.

• Monitor student, cohort, and partner-level outcomes — including retention, graduation, certification, externship placement, and job placement rates.

• Facilitate weekly or biweekly cohort-specific task force meetings to assess progress and achieve success metrics.

• Proactively manage data and reports to support the client success team.

• Communicate with enterprise partners regarding student progress.

⛳️ Requirements

• A minimum of 3 years of experience in operations, program coordination, or workforce/staffing operations.

• Proven experience in managing scheduling for a distributed workforce — including instructors, contractors, tutors, or shift workers.

• Proficient in building tools using Google Sheets and/or Airtable.

• Ability to collaborate closely with the hiring manager during a fast-paced leave coverage period, including multiple weekly check-ins and operational planning meetings.

• Exceptional asynchronous communicator capable of coordinating across various teams via Slack.

• Comfortable operating with standard operating procedures while adapting to limited ramp-up time.

• Experience in healthcare or education workforce is advantageous but not essential.

• Start-up experience is beneficial but not mandatory.

• Willingness and capability to work on an EST time zone schedule, Monday through Friday.

🏝️ Benefits

• Meaningful equity stake.

• Subsidized medical, dental, and vision insurance plan options.

• 401(k) retirement plan.

• Flexible spending account (FSA), health savings account (HSA), and commuter benefits.

• Learning stipend for professional development.

• Open vacation policy, which includes:

• Guidance of 15 days of paid time off (PTO) annually.

• Company closure during the last week of December.

• 15 work-from-anywhere days.

• Observance of 10 public holidays in 2026.