Student Success Manager – Military

This is a fully remote position, open to applicants in United States.

📋 Description

• Recruit, enroll, and mentor undergraduate and graduate students throughout their academic journey.

• Conduct outreach via outbound calls, scheduled phone appointments, email, chat, video chat, and SMS.

• Provide guidance to students regarding career and program interests and assist with the enrollment process.

• Oversee onboarding processes and offer financial guidance from enrollment until graduation.

• Deliver personalized support, course guidance, and assistance with registration.

• Educate students on admissions, catalog requirements, academic policies, registration procedures, and available resources.

• Manage a student cohort while achieving enrollment and retention goals.

• Promote and support progression through advanced degree programs.

• Collaborate with academic, admissions, and faculty teams to ensure program alignment, student success, and regulatory compliance.

• Utilize technology platforms for student management, communication, and engagement.

• Analyze student dashboards and reports to enhance the student experience and outcomes.

• Address and resolve student issues while implementing solutions that support their needs.

⛳️ Requirements

• Bachelor’s Degree in Business, Education, Psychology, or Communications.

• A minimum of 3 years of relevant experience in counseling/advising, customer service, sales concierge service, or managing large customer bases.

• Candidates without a degree must enroll in a degree-seeking program and maintain good standing with student loan debt (internal employees only).

• Strong competency in using technology for student management and engagement.

• Knowledge of online learning platforms and career planning tools.

• Familiarity with student information systems and CRM tools, including Cvue, SRM (SalesForce), CampusLogic, Brightspace, Canvas, and Slate.

• Proficient in Outlook, Microsoft Office, and/or Google Apps for Work.

• Ability to provide advice on academic, organizational, university policies, processes, and education funding.

• Understanding of programs of study, university policies, online platforms, student services, and academic organization.

• Possess consultative sales and problem-solving skills.

• Excellent verbal and written communication, listening, interpersonal, time-management, organizational, and decision-making abilities.

• Capable of conflict resolution and de-escalating student issues.

• Familiarity with FERPA guidance and regulations.

• Ability to analyze student dashboards and reports.

• In-depth knowledge of online education platforms.

• Capability to identify and understand students’ career decision-making processes.

• Self-motivated, results-oriented, resilient, compassionate, patient, persuasive, flexible, passionate, able to multitask, and detail-oriented.

• Must be available to work Tuesday-Saturday, 9:00am-6:00pm EST.

🏝️ Benefits

• Remote work offers a flexible work/life balance.

• Comprehensive Retirement Package with automatic enrollment in The Company Contribution Plan (8-10% annual company contribution based on tenure).

• Gift of Knowledge Program providing tuition assistance and significant discounts for employees and their close family members.

• Extensive health benefits with eligibility starting on day 1 of employment for new hires.

• Generous Paid Time Off, including paid holidays, vacation, personal time, sick leave, one volunteer day, and one diversity and inclusion day.