Student Operations Executive

This is a fully remote position, open to applicants in India.

📋 Description

• Provide every family with a swift initial response

• Completely address the inquiry

• Respond with kindness and warmth

• Ensure your queue is cleared to zero each day

• Maintain organized records

• Take responsibility for follow-through

⛳️ Requirements

• Background in support, billing, operations, or customer-facing roles managing substantial volumes

• Proficient written English: clear, warm, and correct, suitable for families and an onshore Australian team

• Instinctive accuracy: you double-check financial and enrollment details before dispatching

• Speed with diligence: you navigate through a queue quickly without compromising quality

• Comfortable with numbers and systems: a CRM and payment tools do not hinder your performance

• Default ownership: you finish your queue, seek additional tasks, and address potential issues before they escalate

• Ability to work across time zones: your schedule aligns with Indian hours, with some overlap into Australian time

🏝️ Benefits

• Fully remote work opportunity, available anywhere in India

• Competitive salary, aligned with the role and level of experience