Student Financial Services Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of a portfolio of continuing students, guiding them through the financial process independently.

• Address student inquiries and proactively identify financial concerns with a customer-centered approach.

• Provide counseling to students to ensure they meet their financial obligations.

• Assess and analyze student financial needs while reviewing available funding sources.

• Inform and guide students and their families about the eligibility criteria and responsibilities associated with financial aid programs.

• Review and assess necessary documentation to package financial awards effectively.

• Assist with collections and facilitate communications related to student accounts.

• Maintain accurate tracking of all financial aid documents.

• Keep students updated on the status of their financial aid files and refunds.

• Generate periodic reports before and during the academic term.

⛳️ Requirements

• Minimum of one year of experience in financial aid is required.

• A Bachelor's Degree is preferred.

• A strong passion for student success and higher education is essential.

• Must be empathetic, patient, and maintain a positive demeanor.

• Excellent verbal and written communication skills are necessary.

• Strong time management and organizational abilities are required.

• Attention to detail is critical.

• Ability to excel in a fast-paced, deadline-oriented environment.

🏝️ Benefits

• Health insurance.

• 401k options.

• Paid vacation based on years of service (15 days' accrual at start).

• Paid holidays.

• Paid sick leave.

• Commuter benefit program.

• Opportunity to take one undergraduate course tuition-free each semester.