Student Experience Specialist

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Timely and professional responses to emails, phone calls, and Slack messages

• Offer supportive and empathetic assistance to students, families, schools, and district partners

• Address critical issues by escalating them to Leads and Managers when necessary

• Oversee and reply to emails in the shared transportation inbox

• Work collaboratively with team members to swiftly and thoughtfully address service concerns

• Adhere to daily task checklists and CST processes with precision

• Oversee and assign tasks from the shared inbox

• Report no-shows for three consecutive days and conduct radio checks as required

• Proactively inform the team when there are email or Slack backlogs

⛳️ Requirements

• Strong written and verbal communication abilities

• Proficiency in both English and Spanish (both written and spoken)

• Exceptional time management and inbox organization skills

• Previous experience in customer service roles is preferred

• Access to a reliable computer and internet connection is essential

🏝️ Benefits

• No weekend work required

• Availability for full-time or part-time schedules