Student Enrollment Coordinator – High School Study Abroad

This is a fully remote position, open to applicants in Connecticut, +1 more state.

📋 Description

• Increase student enrollment in CIEE’s impactful study abroad programs for high school students and recent graduates through effective sales outreach and a goal-oriented approach.

• Take charge of the complete applicant experience, from initial interest to confirmed participation.

• Actively guide students and foster trust with both students and their families throughout the entire process.

• Adhere to a structured sales outreach strategy to engage interested leads and applicants proactively via phone, text, and email.

• Collaborate with families to address obstacles related to studying abroad during high school.

• Deliver professional and timely customer service to students and parents throughout the application journey.

• Conduct virtual webinars for students and parents.

• Present in person to students and parents at high schools and fairs within your territory.

• Evaluate applications, accept candidates, and convert them into paying participants.

• Ensure participant financial accounts are accurate and fully paid, following up on discrepancies and outstanding payments.

• Keep precise records of communications with customers in Salesforce (CRM system).

⛳️ Requirements

• Bachelor's degree or an equivalent international qualification.

• At least two years of experience in customer service or sales.

• Ability to handle challenging conversations effectively.

• Experience with international travel or studying abroad is advantageous.

• Previous experience working with diverse high school students is beneficial.

• Proficiency in additional languages beyond English is a plus.

• Exceptional verbal and written communication skills, with the ability to adapt your communication style for various audiences.

• Strong organizational capabilities and meticulous attention to detail.

🏝️ Benefits

• Paid time off

• Parental leave

• Gym Reimbursement Program

• Employee Assistance Program

• Short-term & Long-term Disability

• 6 floating Fridays (subject to eligibility rules)

• Discounts on CIEE Study Abroad and TEFL Programs

• 403(b) Retirement Plan with employer contributions

• Comprehensive Insurance Coverage (life, travel, medical, dental, and vision)

• Flexible Spending Accounts/Health Savings Account (medical and dependent)

• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)