Student Care Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Direct Support: Interact directly with students to assist them through phone, email, and online chat platforms.

• Community Engagement: Promote and sustain communication among students, creating a nurturing learning environment.

• Instructor Liaison: Facilitate effective communication between students and instructors.

• Live Class Assistance: Provide immediate support to both instructors and students during live classes to ensure a smooth educational experience.

• Issue Resolution: Take proactive steps to address and resolve student issues, including technical challenges, to maintain continuous learning.

⛳️ Requirements

• Educational Background: A Bachelor’s degree in Business, Communication, or a related field is preferred.

• High Cognitive Skills: Ability to intellectually engage with students, showcasing a profound understanding of our advanced educational products.

• Language Proficiency: Exceptional English communication skills, both written and spoken, are essential.

• Technical Skills: A comprehensive understanding of modern online business technologies is required to efficiently navigate various platforms and tools vital to the role. Proficiency in Asana, CRM tools like HubSpot, Google Sheets, Zoom, and the capability to perform minor technical troubleshooting is necessary.

• Presentation Skills: You should be articulate and confident on Zoom, prepared to lead student meetings.

• Time Management: Ability to effectively manage time and resources, particularly in a fast-paced, high-pressure environment.

🏝️ Benefits

• Competitive Salary and Bonuses: We appreciate your commitment and expertise, providing a competitive salary, performance-based bonuses, and an array of company perks and benefits that demonstrate our dedication to excellence.

• Exciting Benefits: Enjoy reimbursements for gym memberships, mental health benefits, a generous vacation allowance, and complimentary access to all our courses. We advocate for continuous learning for both our customers and our team.

• Remote work with a Flexible Schedule: Enjoy the flexibility of working remotely, allowing you to create a work-life balance that suits your personal requirements.

• Collaborative Work Environment: Become part of a team of enthusiastic, like-minded individuals. At ELVTR, collaboration is more than just a concept; it’s the foundation of our growth, innovation, and success together.