Strategy & Ops Lead, Applied AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and refine workflows, integrations, and automations to enhance daily operational efficiency.

• Implement high-priority tooling and automation projects throughout the operational framework.

• Collaborate with engineers and developers to define requirements, create technical specifications, and prioritize tooling tasks for Operations.

• Optimize systems across support platforms and AI-enhanced solutions.

• Convert identified challenges into effective, clearly defined technical solutions.

• Detect and resolve gaps or inefficiencies in existing tooling.

• Diagnose issues, enhance system reliability, and ensure tools operate effectively in a production environment.

• Contribute to enhancements in how systems integrate and function together.

• Serve as the technical representative for Operations and collaborate with leadership on priorities and systems.

⛳️ Requirements

• Proficient in working with APIs, integrations, and automation tools; capable of building and debugging independently.

• Ability to juggle multiple priorities while upholding a high standard for quality and reliability.

• Comprehension of how tools, workflows, and dependencies interrelate.

• Aptitude for converting loosely defined problems into practical, well-organized solutions.

• Experience with support platforms such as Zendesk is a plus.

• Familiarity with AI-driven tools and automation workflows is advantageous.

• Previous experience in Ops, Support, or Customer Experience environments is beneficial.

• Experience with dynamic or fragmented tooling ecosystems is advantageous.

• Must be based in the U.S.

• Must have authorization to work in the U.S.

🏝️ Benefits

• Comprehensive health insurance plans.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.

• A collaborative and innovative work environment.