Strategic Technical Account Manager – TAM

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Take charge of the technical relationship with DigitalOcean’s most valuable clients, which include Fortune 500 companies and leading global technology entities.

• Act as the trusted technical advisor and primary executive contact, establishing deep, enduring relationships with stakeholders at the VP and SVP levels.

• Conduct regular technical and strategic alignment meetings (QBRs, EBRs), proactively influencing the customer’s roadmap to enhance the value derived from DigitalOcean's infrastructure.

• Function as a thought partner, encouraging clients to modernize, optimize, and scale their AI/ML and GPU workloads through advanced cloud architecture methodologies.

• Interact with C-level and VP-level contacts with confidence, clarity, and authority.

• Present high-impact, boardroom-ready presentations regarding architectural decisions, cost-performance trade-offs, and opportunities for innovation.

• Navigate complex organizational structures to ensure DigitalOcean maintains alignment with executives and controls accounts at every level.

• Provide specialized guidance on designing and scaling AI/ML, containerized, and GPU-intensive workloads on DigitalOcean.

• Assist clients with architectural planning, workload migration, performance optimization, and incident response.

• Work closely with engineering and product teams to resolve customer challenges and steer the product roadmap according to enterprise requirements.

• Be responsible for the technical success of a portfolio comprised of DigitalOcean’s largest and most strategic accounts.

• Identify avenues for expanding workloads, optimizing costs, and enhancing operational efficiency.

• Represent the customer’s voice by offering structured feedback to influence DigitalOcean's offerings and market strategies.

⛳️ Requirements

• 7+ years of experience supporting enterprise or strategic accounts in a customer-facing technical capacity (TAM, Solutions Architect, or equivalent).

• Proven experience with large-scale organizations such as AMD, Intel, or comparable companies, including managing executive-level relationships and effectively navigating matrixed stakeholders.

• Comprehensive understanding of cloud architecture specific to AI/ML, encompassing GPU orchestration, inference/training pipelines, and model deployment.

• Proficient in at least one major cloud platform (AWS, GCP, Azure) and familiar with DigitalOcean or other developer-centric platforms.

• Strong practical skills with Linux systems, networking, containers (Docker/Kubernetes), and automation tools (Terraform, Ansible).

• Programming and scripting expertise in Python, Go, or similar languages, particularly relevant to AI/ML and MLOps applications.

• Familiarity with AI/ML infrastructure stacks: PyTorch, TensorFlow, ONNX, Hugging Face, NVIDIA Triton, etc.

• Understanding of AI/ML infrastructure, including frameworks like PyTorch, TensorFlow, and ONNX, with hands-on experience optimizing GPU workloads on both NVIDIA (CUDA, TensorRT) and AMD (ROCm, MIOpen) platforms.

• Comfortable with contemporary DevOps and data stack tools (CI/CD, GitOps, observability, pipelines).

• Demonstrated ability to engage and influence executive decision-makers.

• Outstanding communication skills, with the capacity to convey complex technical subjects in terms of strategic business impact.

• At ease presenting to large groups, conducting technical workshops, and justifying architectural decisions.

🏝️ Benefits

• We innovate with intention. You’ll join a pioneering technology company on an upward trajectory, dedicated to simplifying cloud and AI, allowing builders to focus on developing software that transforms the world. As a team member, you will embody a Shark mentality—thinking big, bold, and scrappy, with an ownership mindset and a strong sense of responsibility towards customers, products, employees, and decisions.

• We emphasize career development. At DigitalOcean, you’ll produce the best work of your career alongside some of the brightest and most fascinating individuals in the industry. We are a high-performance organization that will consistently challenge you to think expansively. Our organizational development team will equip you with resources to ensure continuous growth. We offer reimbursement for relevant conferences, training, and education, and all employees gain access to LinkedIn Learning's extensive library of over 10,000 courses to support ongoing development.

• We prioritize your well-being. Regardless of your location, we offer a competitive range of benefits to support you, including our Employee Assistance Program, Local Employee Meetups, and a flexible time-off policy, among others. While our benefits philosophy is consistent globally, specific offerings may vary based on local regulations and preferences.

• We reward our employees. The salary range for this position is determined by market data, relevant years of experience, and skill sets. You may be eligible for a bonus in addition to your base salary; bonus amounts are based on individual and company performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.

• DigitalOcean is an equal-opportunity employer. We do not discriminate based on race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.