Strategic Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Client Relationship Management for Design Partners: Spearhead the client-facing initiatives during product launches for design partners.

• Project Management for Partner Integrations: Supervise the technical and operational dimensions of partner integrations, ensuring efficient and timely project delivery.

• SOW Approval: Accountable for the approval of customized SOWs developed for integration clients.

• Liaison Between Product and Customer Success Teams: Act as the connector between the Customer Success and Product teams.

• Process Optimization and Enablement: Design and enhance processes for onboarding, customer feedback mechanisms, and internal playbooks.

• Manage the overall project charter, collaborating with diverse stakeholders from Sales, Account Management, Marketing, Product, Engineering, Success, Risk, and Support.

• Keep thorough and organized internal and external documentation.

• Deliver regular project status updates to key stakeholders and executive management.

• Engage in pertinent client-facing meetings with key stakeholders, guiding and influencing discussions as needed.

• Negotiate customer requests while balancing their needs with system capabilities, business impact, resources, and timelines.

• Collaborate with technical stakeholders to devise, document, test, and deploy various integration workflows and configurations.

• Responsible for achieving revenue targets on new logo bookings through user and product adoption.

⛳️ Requirements

• 5-10 years of experience in enterprise project management, leading complex, cross-functional initiatives.

• Experience in designing, testing, and implementing integrated solutions, with a solid technical understanding of APIs, webhooks, and deployment best practices.

• Proficient in implementation best practices, demonstrating the ability to create and deliver repeatable processes that enhance KPIs such as time to launch, on-time delivery, revenue achievement, etc.

• Excellent verbal communication and interpersonal skills, capable of effectively engaging with both technical and non-technical stakeholders.

• Highly meticulous in maintaining internal and external documentation, with an emphasis on keeping accurate and comprehensive records.

• Detail-oriented with the capacity to think strategically and foresee potential challenges and risks.

• Proven track record in developing and implementing new processes, best practices, and supporting resources to enhance repeatability and operational efficiency.

• Ability to address complex technical and operational challenges, with a strong focus on delivering outstanding customer experiences.

🏝️ Benefits

• Market-leading medical, dental, and vision insurance.

• Stock options.

• Free Premium-Tier Origin Financial Wellness subscription.

• Monthly home-office stipend.

• 401k (TransAmerica).

• 12 weeks of paid parental leave for birthing and non-birthing parents.

• Flexible time off + sick and safe time.

• 11 paid company holidays.

• Branch@Branch Same Day Pay Option.