Strategic Partner Manager – East

This is a fully remote position, open to applicants in Kentucky, +6 more states.

📋 Description

• Enhance and expand relationships with existing partners focused on customer experience within a designated territory.

• Identify, onboard, and activate new strategic partners that align with Nextiva’s market strategy.

• Develop collaborative business strategies with partners that define revenue goals, enablement efforts, and growth plans.

• Foster partner engagement through consistent meetings, quarterly business reviews (QBRs), enablement sessions, and joint account strategies.

• Work closely with Sales, Marketing, Channel Operations, Solutions Consulting, and leadership teams to boost pipeline and bookings.

• Ensure precise forecasting and visibility of the pipeline using Salesforce and internal reporting tools.

• Evaluate partner performance by utilizing dashboards, reporting, and business intelligence tools like Power BI.

• Represent Nextiva at partner events, customer interactions, and industry gatherings.

• Act as a trusted advisor to partners while advocating for their success within the organization.

⛳️ Requirements

• Over 5 years of experience in channel sales, partner management, or strategic alliances within the areas of UCaaS, CCaaS, CX, contact centers, or AI-driven communications technology.

• Demonstrated success in managing and expanding strategic partner relationships.

• In-depth understanding of the technology advisor/TSD ecosystem.

• Established relationships with important channel organizations and partners within the UCaaS/CCaaS sector.

• Experience collaborating across functions with sales, marketing, operations, and enablement teams.

• Strong skills in forecasting, pipeline management, and organizational abilities.

• Familiarity with Salesforce and business reporting tools.

• Proficiency in using AI-enhanced productivity tools like Microsoft Copilot or comparable technologies to enhance communication efficiency and workflow management.

• Capability to comprehend and convey how AI and automation can enhance customer experience, operational efficiency, and partner results.

• An inquisitive mindset and openness towards emerging AI workflows, automation, and analytics capabilities.

• Exceptional communication, presentation, and relationship management skills.

• Willingness to travel approximately 50% of the time.

🏝️ Benefits

• A variety of health plan options tailored to your needs, including medical, dental, vision, and telemedicine coverage.

• Life, disability, and supplemental indemnity plans.

• Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay.

• 401(k) with company matching, Health Savings Accounts with company contributions, and Dependent Care FSA.

• Employee Assistance Program (EAP) and comprehensive wellness initiatives.

• Access to continuous learning and development opportunities as well as career advancement.