Strategic Growth Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Foster deep, trust-based relationships with key decision-makers in enterprise settings.

• Act as a strategic consultant, aligning our offerings with their evolving business objectives.

• Propel commercial success by pinpointing opportunities for upselling, cross-selling, and expansion.

• Oversee contract renewals and negotiations to maximize long-term value for customers.

• Conduct regular, impactful Executive Business Reviews (EBRs).

• Analyze usage data and key performance metrics to proactively showcase ROI, identify operational gaps, and strategize for long-term client success.

• Serve as the internal 'voice of the customer.'

• Collaborate with Product, Sales, and Support teams to transform client feedback into product enhancements and share success stories that encourage advocacy.

• Contribute to the development of our account management playbook.

• Guide other team members, share best practices, and work together on internal initiatives to boost team efficiency and scale operations.

• Manage the resolution of complex client inquiries and escalations.

• Implement proactive measures to continually enhance customer satisfaction.

• Play an active role in incorporating AI into our operational processes.

⛳️ Requirements

• Demonstrated history of success in enterprise account management, strategic sales, or similar roles, emphasizing the cultivation and maintenance of long-term client relationships.

• In-depth understanding of enterprise sales processes, contract negotiations, and account planning strategies.

• Experience in the Payments sector is highly preferred.

• Outstanding communication, presentation, and negotiation skills, with the capability to engage effectively with senior executives and key stakeholders.

• Strategic mindset with a results-oriented approach and a commitment to driving customer success and business growth.

• Experience integrating AI tools into daily workflows.

🏝️ Benefits

• Join a Talented Team: Collaborate with world-class professionals and industry leaders who promote career advancement.

• ESOP: Benefit from Zepto’s Employee Share Program equity initiative.

• Flexible Work: Enjoy a remote-first work culture, with access to premium co-working spaces in Byron, Sydney & Melbourne.

• Paid Parental Leave: Receive 12 weeks of Paid Parental Leave for primary caregivers and 4 weeks for secondary caregivers.

• Wellbeing Focus: Access Zepto’s Wellbeing Menu, which includes an Employee Assistance Program and paid Wellbeing Leave.

• Annual Learning Budget: Utilize an individual learning budget, plus paid Growth & Impact Days each year to concentrate on professional development.

• Remote-Work Support: Receive a Remote Work Budget to set up your home office at the start of your employment.