Strategic Digital Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary senior contact for high-value client accounts, managing relationships with various stakeholders, business units, and decision-makers.

• Acquire an in-depth understanding of each client's organization, long-term objectives, market challenges, and digital transformation efforts.

• Cultivate and sustain robust relationships at the executive and director levels, fostering strategic discussions aimed at growth, innovation, and value creation.

• Develop account plans that outline goals, KPIs, risks, expansion possibilities, and multi-quarter strategies.

• Spearhead the creation of integrated, multi-channel digital marketing strategies that align with complex client objectives, collaborating closely with cross-functional strategists and execution teams.

• Shift discussions beyond campaign management to focus on business results, such as customer acquisition efficiency, lifecycle optimization, and cross-channel measurement.

• Provide proactive recommendations based on data, performance insights, and market trends.

• Hold full Net Retention accountability for a strategic portfolio, ensuring renewals and incremental revenue growth.

• Spot expansion opportunities across products, channels, and services; drive upsell and cross-sell initiatives based on client needs and strategic direction.

• Collaborate with Sales leaders on developing scopes, pricing strategies, and enterprise proposals.

• Maintain precise forecasting and contribute to quarterly business reviews (QBRs) and executive reporting.

• Oversee complex, multi-channel performance dashboards; identify trends, risks, and strategic opportunities.

• Ensure teams meet client expectations flawlessly, acting as the internal advocate for your accounts.

• Lead executive-level reporting, QBRs, and strategic reviews that emphasize performance, insights, and future actions.

• Align internal delivery teams on priorities and roadmaps to ensure cohesive execution.

• Stay updated on emerging digital marketing trends, platform changes, privacy regulations, and advanced technologies affecting strategic clients.

• Utilize your expertise to advise clients on organizational strategy, channel allocation, and digital maturity.

• Represent Fusable as a trusted strategic partner, guiding clients through industry transitions.

⛳️ Requirements

• Over 5 years of experience in digital account management or enterprise client services, ideally in an agency or SaaS/digital services environment.

• Demonstrated success with strategic or enterprise accounts, including managing multiple stakeholders and engaging with executives.

• Experience in revenue outcomes in a quota-bearing role (renewals, upsells, forecasting).

• Profound understanding of digital marketing disciplines (paid search, paid social, programmatic, CRM, analytics, first-party data strategy, etc.).

• Strong business acumen with the ability to translate digital performance into narratives suitable for executives.

• Outstanding communication skills, including the ability to present to senior leaders and facilitate strategic discussions.

• Highly organized with exceptional project management skills across various workstreams.

• Analytical, data-driven mindset with the capability to derive insights and construct compelling narratives from data.

• Bachelor’s degree in Marketing, Business, Communications, or a related field.

🏝️ Benefits

• Equal Employment Opportunity - Fusable is dedicated to offering equal employment opportunities in all employment practices. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law.