Strategic Customer Success Manager – MarTech / AdTech

This is a fully remote position, open to applicants in California, +18 more states.

📋 Description

• Take ownership of the entire customer lifecycle for a targeted portfolio of global, strategic accounts.

• Establish yourself as a reliable advisor within decentralized buying centers.

• Serve as the “quarterback” for a worldwide virtual account team.

• Design and implement AI-driven customer programs at scale.

• Propel adoption and growth in consumption.

• Manage expansion and upsell initiatives specifically on retention-focused accounts.

• Lead strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs) customized for each regional buying center.

• Facilitate high-stakes consolidation and evaluations of “build vs. buy.”

• Navigate the complexities of commercial and governance realities.

• Create compelling demonstrations, executive presentations, and documents outlining business value.

• Act as the essential link between customers and Branch.

⛳️ Requirements

• Over 6 years of experience in Customer Success or strategic Account Management.

• More than 2 years of experience in the AdTech / MarTech sector is preferred.

• Ability to engage and influence senior stakeholders effectively.

• Proven experience as an advocate for AI initiatives.

• Strong business insight and acumen.

• A history of successfully coordinating matrixed, cross-functional teams.

• Experience in supporting customers using cloud-based SaaS platforms.

• Exceptional client management, as well as written and verbal communication skills.

• Proficiency in pulling and interpreting aggregate-level data.

• A self-motivated, entrepreneurial mindset with fluency in CRM and productivity tools.

🏝️ Benefits

• Health and wellness programs.

• Paid time off.

• Retirement planning options.