Strategic Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• You will lead the charge for Ashby's largest clients, concentrating on enhancing product adoption and boosting customer health.

• Influence the way we cater to customers, from rapidly growing organizations to established public companies.

• Become an expert in our product and domain, empowering customers to maximize their use of Ashby to achieve hiring excellence.

⛳️ Requirements

• You possess a robust history of success in customer success roles within B2B SaaS, with a minimum of five years of experience guiding the implementation and adoption of intricate technologies throughout the customer journey.

• You are adept at managing a portfolio of approximately 20 strategic clients, generating over $2 million in total ARR.

• You have collaborated closely with cross-functional teams across Sales, Marketing, Product, and Operations.

• You have a passion for becoming a product and industry authority.

• Your experience includes working with technically complex products, demonstrating a keen curiosity to delve into details and comprehend how systems operate.

• A minimum of 5 years of Customer Success Management experience at a company that provides a SaaS solution is required.

🏝️ Benefits

• A 10-year exercise window for stock options, allowing you to purchase stock options when financially comfortable, alleviating any pressure upon leaving Ashby.

• Unlimited PTO with a recommendation of taking four weeks off per year. Expect “Vacation?” to be a recurring topic in our one-on-one meetings until you start utilizing it 😅

• Twelve weeks of fully paid family leave for employees in the US, with plans to extend this benefit to employees in other countries as opportunities arise.

• A generous budget for equipment, software, and office furniture to ensure you have everything you need to be both happy and productive!

• A $100 monthly education budget, with higher-cost items (like conferences) covered upon manager approval.

• For those in the US, we provide top-tier health insurance for you and your dependents, with Ashby covering 100% of premiums. Additionally, we offer a 3% 401k match.