Strategic Customer Success Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• In this position, you will collaborate with Ashby’s most significant and intricate customers, concentrating on enhancing product usage, ensuring customer satisfaction, and delivering long-term value.

• You will influence how we support a varied array of enterprise clients, ranging from rapidly growing teams to established public companies.

• You will cultivate in-depth product and domain knowledge to assist customers in integrating Ashby into their hiring processes, ensuring they achieve hiring excellence.

⛳️ Requirements

• You possess a solid history of customer success in B2B SaaS (minimum five years), providing support to enterprise clients on complex, configurable products and facilitating enablement that enhances product usage and long-term customer success.

• You are eager to manage a strategic portfolio of approximately 20 enterprise customers, generating over $2 million in total ARR. You consistently enhance the quality of strategic partnerships through multi-threaded relationships and proactive management of customer satisfaction.

• You have experience collaborating closely with cross-functional teams across Sales, Product, Support, and Operations, aligning communications among stakeholder groups to achieve unified customer outcomes.

• You are passionate about becoming a product and industry authority. You create enlightening moments by customizing configurations, promoting product usage, and designing training to meet a customer’s unique challenges, ensuring they reach their desired business objectives.

• You have experience with technically intricate products and display a strong curiosity to delve into details and comprehend how systems operate, allowing you to foresee risk patterns and proactively assist customers through changing workflows and requirements.

🏝️ Benefits

• You will have the time to perform your tasks correctly; we prioritize high-quality work and strive to avoid quick fixes whenever possible.

• A 10-year exercise window for stock options. You should not feel rushed to purchase stock options if you leave Ashby—do so when you feel financially secure.

• Unlimited paid time off. Anticipate hearing “Vacation?” in our one-on-one meetings until you start utilizing it 😅

• Twelve weeks of fully paid family leave in the US.* We plan to extend this benefit to employees in other countries as circumstances permit.

• A generous budget for equipment, software, and office furniture. Obtain what you require to be satisfied and productive!

• A $100/month education budget, with higher-cost items (such as conferences) covered upon manager approval.

• Private medical insurance, dependent on your location.