Associate Customer Success Manager

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Build a reliable relationship with each designated customer and enhance the ongoing value of our technological solutions.

• Identify specific opportunities for phased upselling and cross-selling of solutions and services.

• Engage with numerous customers through proactive, transparent, responsive, and collaborative account management.

• Coordinate effectively and secure strong buy-in from various external and internal teams.

• Oversee the overall and continuous relationship with multiple clients.

• Conduct regular customer consultations and communications to reinforce relationships.

⛳️ Requirements

• An Associate's Degree in IT, Business, or a related field, or equivalent experience.

• 2-5 years of experience in IT relationship management, project management, or account management.

• Previous experience in Customer Success or equivalent expertise in a technology-related area.

• Exceptional verbal and written communication skills.

• Capability to manage multiple priorities at once and adapt to the evolving needs of the business while adhering to deadlines.

• Ability to work effectively both in teams and independently.

• Strong analytical skills with a demonstrated ability to proactively collaborate and cultivate relationships.

• Competence in understanding and appropriately resolving issues and escalations.

• Extensive knowledge of Microsoft Office Suite.

🏝️ Benefits

• Annual bonus target of 25% subject to the terms and conditions of the plan.

• Health insurance.

• Opportunities for professional development.