Customer Success Team Lead

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Manage the daily operations of the Customer Success team.

• Ensure exceptional service standards and enhance customer retention.

• Offer support and mentorship to team members.

• Monitor and record team attendance.

• Conduct individual coaching sessions.

• Evaluate and monitor agent performance.

• Analyze customer feedback and support data to identify areas for improvement.

⛳️ Requirements

• Demonstrated experience in customer support, team leadership, or a related position.

• Strong emphasis on customer satisfaction and retention.

• Excellent communication and leadership abilities.

• Capacity to analyze data and pinpoint trends for process enhancement.

• Detail-oriented with outstanding organizational and problem-solving skills.

🏝️ Benefits

• Remote work.

• 15+ working days of holidays.

• Internet subsidy.

• Health and wellness budget.

• Birthday gift.

• Team spirit.

• Opportunities for professional development.

• Volunteering initiatives.

• Permanent contract.

• Global flatwork culture.

• A wide range of additional benefits.