Enterprise Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate expertise in Verifiable products to establish credibility and provide value to customers, including a thorough understanding of the technical architecture and APIs for integration discussions.

• Collaborate with sales and implementation teams to facilitate seamless onboarding, continuous training, and the adoption of agreed-upon functionalities.

• Develop strong relationships with customers, acting as a trusted advisor to ensure sustained success, engagement, and strategic dialogue with key executives and decision-makers.

• Conduct regular check-ins and quarterly business reviews with your accounts to guarantee customer retention and strategic alignment between Verifiable and its clients.

• Identify opportunities for upselling and expansion by understanding customer objectives and aligning them with new product features or services.

• Lead commercial negotiations with customers along with internal legal and finance teams to efficiently and collaboratively finalize deals and restructure contracts.

• Foster a feedback loop with cross-functional teams by collecting and synthesizing customer inputs to guide product development and prioritize enhancements on the roadmap.

• Assist accounts with specific reporting requirements that fall outside of standard product offerings. This includes utilizing advanced reporting features and developing Salesforce workflows for complex custom scenarios.

• Track account health and proactively address and escalate issues to minimize churn.

• Ensure CRM hygiene by keeping account records and documentation current, which includes optimizing Salesforce instances and maintaining data integrity.

• Engage in continuous education and training related to the healthcare industry and CRM platforms.

• Participate in team-wide initiatives aimed at making Verifiable an exceptional workplace and enhancing efficiencies within the Customer Success department.

⛳️ Requirements

• Minimum of 5 years in Senior Customer Success roles within B2B SaaS (preferably with healthcare and Salesforce experience).

• Proficient in Salesforce CRM and customer success tools, with experience in building or troubleshooting basic Salesforce process builder/flow automations and reports.

• Demonstrated experience managing a portfolio of business exceeding $3M ARR, including pipeline development and closing deals.

• Exceptional skills in building executive relationships, communication, presentation, and problem-solving.

• Proven experience in navigating complex, matrixed client relationships while driving retention.

• Established ability to convert technical concepts into business value for non-technical stakeholders.

🏝️ Benefits

• Comprehensive Health/Vision/Dental plans

• Unlimited PTO

• New Apple equipment

• Startup equity as part of your compensation package.