Strategic Communications Response Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide focused leadership and coordination for incident, media, regulatory, and stakeholder communications.

• Ensure that all high-risk situations are addressed with promptness, clarity, and control.

• Direct the creation of consistent communications that safeguard the organisation’s reputation.

• Develop clear, timely, and uniform messaging for both internal and external audiences.

• Ensure that all communications are aligned, accurate, and effectively risk-managed.

• Assist operational teams during live incidents.

• Oversee communications support for Taskforce (Lanark) activities and related developments.

• Coordinate messaging among various stakeholders.

• Aid in managing sensitive and high-profile issues.

• Contribute to the protection of the organisation’s reputation during periods of scrutiny.

• Enhance processes for incident communications.

• Maintain clear records and oversight of communication activities.

• Identify opportunities to enhance communication frameworks.

• Serve as a key point of ownership for reactive communications activities.

⛳️ Requirements

• Extensive experience in crisis, incident, or corporate communications.

• Proven track record of managing high-risk, fast-paced issues.

• Experience in handling media inquiries and developing external messaging.

• Outstanding written and verbal communication skills.

• Ability to remain calm and make decisive decisions under pressure.

• Strong stakeholder management and influencing skills at a senior level.

• High levels of judgment, discretion, and attention to detail.

• Experience in a regulated or high-scrutiny environment (desirable).

• Experience in managing communications during reputational or safeguarding-related issues (desirable).

• Understanding of multi-site operational organizations (desirable).

🏝️ Benefits

• Proud to be recognized as a Great Place to Work for 20 years.

• Commitment to safeguarding and promoting the welfare of children and young people.

• Inclusive employer, welcoming individuals from all ages and backgrounds.