Strategic Client Success Manager

📋 Description

• Manage customer accounts from the initial kickoff through the entire customer lifecycle.

• Serve as the primary point of contact for all matters related to customer account management.

• Facilitate value-driven discussions with Customers/Partners, establishing joint success and value metrics, while effectively communicating value realization throughout the customer journey.

• Propose solutions and innovative strategies to fulfill client requirements.

• Cultivate extensive and meaningful relationships within accounts, engaging operational and leadership teams across various functions such as HR, Payroll, Business, IT, Finance, Operations, and management.

• Build trusted advisor relationships with key customer stakeholders and executive sponsors within the accounts.

• Collaborate with Growth and Marketing teams to maximize adoption rates.

⛳️ Requirements

• BA/BS degree in Business Administration or a relevant discipline.

• Demonstrated work experience of 7-10+ years in Customer Success within a dynamic HCM/SaaS company managing national accounts, preferably Fortune 500 companies, with some experience in business development/sales.

• Experience working in cross-functional collaborative environments.

• Ability to navigate ambiguity and rapidly changing domains comfortably.

• Proven capability to communicate, present, and influence customer stakeholders, including C-level executives.

• Strong experience with Account Management reporting systems, CRM software (e.g., Salesforce or HubSpot), Catalyst, and MS Office.

• Familiarity with sales performance metrics or KPIs.

🏝️ Benefits

• Outstanding health, vision, and dental coverage.

• Opportunity for equity ownership.

• Life and AD&D insurance, as well as short- and long-term disability benefits.

• Employee Assistance Program.

• Employee Resource Groups.

• Enjoyable company outings and events.

• Unlimited Paid Time Off (PTO).

• 401K plan with company matching.