Strategic Account Manager – Home Health

📋 Description

• Establish and nurture strategic business relationships with key accounts to enhance brand visibility and secure profitable opportunities for the Self Pay channel, encompassing Home Healthcare, Retirement Living, and Community markets.

• Formulate and implement business plans while tracking customer outcomes to meet or exceed sales objectives.

• Act as the main point of contact for all products and services, driving demand for Essity solutions by elevating the company’s profile with designated strategic partners.

• Regularly assess customer data to identify and manage business risks and opportunities.

• Suggest products and services (value proposition) that align with the clients' business requirements.

• Under the guidance and collaboration of the National Manager, assist in contract negotiations, covering terms and conditions, product offerings, and pricing strategies.

• Acquire insights on market trends, customer needs, and competitor actions, sharing this information with internal stakeholders; work with Marketing to address objections and devise counterstrategies to support sales teams.

• Partner with Regional Sales Directors to ensure channel expansion and capitalize on opportunities to meet regional sales targets, providing ongoing assistance to the regions.

• Maintain accurate data within sales systems (CRM).

⛳️ Requirements

• 7-10 years of relevant experience.

• Experience in key account management.

• Strong strategic thinking and advanced negotiation abilities.

• Solid comprehension of the Home Health Care (self pay) sector.

• Insight into customer needs and key performance indicators (KPIs).

• Capability to create clear plans and tactics to support the overarching strategy.

• Excellent presentation and communication skills.

• Awareness of key performance metrics related to market share.

• Financial literacy, with an understanding of profit and loss statements, and the ability to forecast.

• Basic knowledge of E-Commerce.

• Some domestic travel within the assigned territory may be necessary (up to 50%).

• Excellent teamwork skills and a positive attitude.

• Proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook).

• Fluent in English; bilingual (EN/FR) is a plus.

🏝️ Benefits

• Competitive annual salary along with a sales incentive bonus and benefits.

• A collaborative and caring culture.

• Empowerment and engaged workforce.

• Opportunities to work with impact and a meaningful purpose.

• Individual learning and career development prospects.

• Prioritization of health and safety.

• Commitment to sustainable value together.

• Focus on innovation.

• Promotion of a sustainable working life.

• Competitive total rewards package.