Key Account Manager, French Speaking

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Manage a portfolio of key accounts and flagship companies.

• Establish and nurture robust customer relationships with key decision-makers, adopting a customer-centric approach to uncover their primary needs and enable our clients to reach their objectives through Alan.

• Proactively detect potential signs of dissatisfaction and implement strategies to address them.

• Ensure the successful onboarding of new accounts and advocate for Alan's health partner positioning to foster widespread adoption among employees and administrators.

• Analyze and deliver consumption reports to clients during business reviews.

• Identify and implement innovative initiatives to engage our current customers.

• Oversee cross-selling and upselling efforts within our product portfolio to meet customer needs and address pain points.

• Renegotiate contracts to ensure that our customers receive exceptional value while maintaining sustainable profitability.

• Contribute to the development of our products and services by representing our customers' voices in discussions with Product teams.

• Assist in acquiring new customers by promoting our Key Account Management program to potential clients and collaborating with Sales teams.

⛳️ Requirements

• Minimum of 5 years of experience in a customer-facing role.

• Proven track record of exceeding performance expectations.

• Experience with organizations that employ over 150 individuals.

• Proficiency in both French and English (Dutch language skills are an advantage).

• Strong negotiation abilities and positive lobbying skills, capable of building long-lasting relationships founded on trust and transparency.

• Excellent analytical and problem-solving capabilities, with proficiency in creating data-driven reports.

• Exceptional active listening skills and outstanding follow-up capabilities.

• A growth mindset with a keen interest in the healthcare sector and a desire to deepen market knowledge.

• Previous experience in Insurance or a related benefits industry is a plus but not a requirement.

🏝️ Benefits

• Competitive compensation. Generous equity packages complement your base salary.

• Flexible workspace. Enjoy a fantastic office environment at our headquarters in Paris, co-working spaces in Ghent, Brussels, or Antwerp, or opt for a fully remote experience with home office equipment sponsorship, allowing you to work where you feel happiest.

• All necessary tools. High-quality equipment including a Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

• Flexible vacation and working hours. Organize your schedule as you prefer.

• Comprehensive healthcare coverage. Extensive health insurance with 100% of the contribution covered by Alan for you and your family.

• Transportation options. Utilize your own creativity with the Green mobility budget (for Senior level Alaners).

• Learning and training opportunities. A highly adaptable training policy with free books and budget support to attend and speak at conferences when opportunities arise.

• Personal growth through coaching. At Alan, coaching is integral to our culture. Every Alaner is matched with a dedicated coach from day one, who supports them in maximizing their impact, fostering engagement, and navigating Alan's values to realize their full potential. Discover more about our coaching culture.

• Parental leave. Extended parental leave is available for all new parents.