Service Account Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Assume responsibility for the development, implementation, and management of a service-oriented account strategy.

• Concentrate on enhancing plant availability, optimizing asset performance, and ensuring the long-term reliability of automation systems.

• Cultivate robust, lasting customer relationships and serve as the main point of coordination for all commercial and service-related activities.

• Lead internal account teams from Sales, Service, Operations, and support functions to ensure seamless collaboration.

• Oversee the commercial lifecycle of active contracts, including renewals and expansions.

• Actively facilitate the resolution of customer issues through effective communication and structured follow-up.

⛳️ Requirements

• Enthusiastic about establishing long-term customer relationships and promoting operational excellence.

• Highly proficient in developing strategic account plans and achieving measurable growth within the Oil & Gas and Chemical sectors in The Netherlands.

• Experienced in leading a multidisciplinary key account team composed of various internal ABB stakeholders.

• Proven expertise in value-based selling, leveraging customer insights, lifecycle data, and operational performance metrics.

• Strong skills in contract management, including performance evaluations, contract compliance, scope definition, renewals, and upselling opportunities.

• Advanced knowledge of commercial pipeline management and CRM systems.

• Comprehensive understanding of Automation Solutions, control systems, instrumentation, and lifecycle services.

• A degree in Engineering (Automation, Process, or a related field) or substantial knowledge of industrial automation service delivery.

• Comfortable communicating in both Dutch and English with customers at all levels.

🏝️ Benefits

• A competitive salary with a performance-based bonus.

• Electric company car.

• 27 vacation days plus 13 ADV days.

• Strong pension plan and share program.

• Discounts on gym memberships and bicycles.

• Full-time position (40 hours) with opportunities for training and professional growth.