Strategic Account Manager – Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary and dedicated manager for a select portfolio of Enterprise accounts.

• Serve as the sole point of accountability for the overall client experience with mPulse.

• Cultivate and maintain relationships with stakeholders at the director level and above.

• Collaborate on and oversee the Mutual Success Plans for each client.

• Spearhead the design and execution of high-level Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).

• Formulate and implement the long-term strategy for each account, focusing on retention, growth, contract structure, and executive involvement.

• Proactively identify and manage potential risks.

⛳️ Requirements

• Over 7 years of experience in Account Management, Customer Success, or Strategic Sales, including a minimum of 3 years managing enterprise accounts in SaaS or healthcare technology.

• Proven success in growing and retaining accounts with an Annual Recurring Revenue (ARR) of $1M or more.

• Strong understanding of the healthcare sector, including health plans (Medicare Advantage, Medicaid, Commercial), CMS programs, and Stars / HEDIS metrics - preferred.

• Executive presence and the ability to establish credibility with senior client stakeholders.

• Excellent skills in account planning, EBR design, and consultative engagement.

• A Bachelor's degree is required.

🏝️ Benefits

• 100% Company-Paid Employee Coverage - Medical, dental, and vision plans with a fully company-paid employee-only option, alongside company contributions for dependent coverage and company-paid life and disability insurance.

• 401(k) with a 4% Match - including access to financial advisors for planning assistance.

• 6 Weeks of Parental Leave.

• Invest in You - structured 30-60-90 day plans and ongoing training opportunities.

• Culture of Recognition - featuring peer-to-peer bonuses and team celebrations.