Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for designated customer accounts while managing existing contracts.

• Professionally address urgent incoming calls from current DrChrono customers.

• Address and resolve customer complaints from clients within your designated area.

• Identify and escalate high-priority issues, bugs, or suggestions for product enhancements.

• Inform DrChrono customers about new product offerings.

• Schedule regular check-ins with clients to enhance their DrChrono account usage.

• Troubleshoot issues and provide pertinent account information to customers.

• Onboard and train new clients on all functionalities of the DrChrono system.

• Support the retention of existing business secured by Inside Sales Representatives and work to minimize churn.

⛳️ Requirements

• Experience with Salesforce (Optional)

• Background in EHR / Healthcare (Optional)

• Familiarity with Salesforce, Slack, Zoom, GSuite, and Docusign (Optional)

• Capability to articulate product value and identify opportunities.

• Excellent organizational skills with outstanding follow-up abilities.

• Goal-driven and data-oriented.

• Strong verbal and written communication skills.

• Friendly personality that integrates well into an innovative and dynamic startup culture.

• At least 1 year of customer service experience (Preferred).

• Bachelor's degree (Preferred).

• Must be authorized to work in the United States without sponsorship.

• Potential travel to the Corporate Headquarters in Denver, Colorado, or other office locations across North America may be required.

🏝️ Benefits

• Flexibility to work in a manner that suits you best within your country of employment – whether in-office, remote, or a hybrid model.

• Ongoing investment in your professional growth.

• Immediate access to a comprehensive health and wellness benefits package, including an annual wellness stipend.

• 401k plan with up to a 4% match and immediate vesting.

• Generous and flexible (FTO) time-off policy.

• Employee Stock Purchase Program.