This is a fully remote position, open to applicants in North Carolina.

• Build and sustain long-term relationships with key clients, serving as their primary point of contact.

• Comprehend client business objectives and formulate strategic plans to support those aims.

• Recognize opportunities for account expansion and collaborate with internal teams to create and execute strategies.

• Supervise service delivery to ensure it meets client expectations and is completed on time and within budget.

• Monitor and report on account performance, providing regular updates to both clients and internal stakeholders.

• Address and resolve any issues or concerns that may arise, ensuring client satisfaction.

• Collaborate with sales, marketing, and product teams to synchronize efforts and achieve business goals.

• A Bachelor's degree in Business, Marketing, or a related discipline is preferred.

• A minimum of 5 years of experience in account management, sales, or a related field.

• Exceptional verbal and written communication skills.

• Strong analytical and problem-solving capabilities.

• Demonstrated experience in project management and achieving results.

• A strong customer service orientation with an emphasis on client satisfaction.

• Ability to work effectively within a team environment.

• Capability to adapt to evolving client needs and business landscapes.

• Proficiency in CRM software and the Microsoft Office Suite.

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options.

• 401(k) retirement plan with company match.

• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services.

• Paid time off and holidays to relax, rejuvenate, and take care of your health and that of your family.

• A variety of company-paid and voluntary employee-paid insurance plans, including life, personal accident, and disability insurance.

• Tuition reimbursement.

Strategic Account Manager

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