Strategic Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Create and execute tailored sales, marketing, and engagement strategies for key accounts by utilizing the Consultative Sales Process (CSP) to uncover opportunities and cater to each client's specific requirements.

• Enhance relationships and drive growth with key accounts through consistent communication and informative updates regarding their performance and advancements; assist accounts in reaching their objectives.

• Offer extensive training opportunities for agents via in-person and virtual interactions, training sessions, client presentations, product information meetings, and continuous website and e-commerce strategies, including familiarization trips for travel advisors as needed.

• Maximize the effectiveness of marketing materials; ensure that the collection of brands is prominently displayed in key account agencies.

• Efficiently manage brochure inventory and regional distribution.

• Identify and cultivate new business prospects.

• Assess the return on investment (ROI) of potential trade and consumer shows/events and participate in those that prove advantageous.

• Continuously seek out new shows/events that would benefit the brand.

• Remain informed about competitor activities in the designated territory and keep updated on industry trends.

• Provide insights to the management team regarding trends and opportunities.

• Ensure that all requested sales reports are precise, comprehensive, and submitted promptly.

• Maintain accurate records of sales activities in Salesforce; document training sessions, appointments, tasks, customer feedback, and other sales activities in a timely manner.

• Utilize Salesforce reports to deliver valuable information to agents during every call and in regular email communications.

• Maintain annual and seasonal KPIs, including but not limited to Aladdin and Sales Force logging, as well as CSP utilization.

• Proactively pursue and nurture group business; sustain communication with the originating agent from the onset of the process to the group's departure and follow up post-group.

• Oversee T&E budget and co-op marketing funds in a cost-effective manner, adhering to established policies.

⛳️ Requirements

• 5+ years of experience in sales and customer service, with at least 3 years in the travel industry and territory sales.

• Demonstrated success in meeting or surpassing sales targets through consultative selling, strategic account management, and fostering a sense of urgency in others while meeting deadlines.

• Experience in delivering engaging presentations, product training, and customer-facing events.

• Strong skills in relationship-building, negotiation, and business development.

• Proficient in Salesforce, Microsoft Office (especially PowerPoint and Excel), LCD/Data projection, and virtual presentation/webinar tools.

• Capable of utilizing web tools and in-house technical resources, adapting to new technologies, quickly learning innovative programs, and using computers to enhance productivity.

• Familiarity with a consultative sales approach.

• Exceptional communication, presentation, planning, and organizational skills; must be able to effectively deliver product/destination training, engage as a credible trainer, and represent the company professionally at both internal and external events.

• Strong interpersonal skills with the ability to listen effectively, be attentive to customers, quickly adjust to different personal styles, and remain open to diverse perspectives.

• Solid analytical and problem-solving skills with a keen attention to detail.

• Self-driven, adaptable, customer-oriented, and motivated to achieve results.

• Ability to flourish in a high-performance, team-oriented culture, bringing positive energy, professionalism, and accountability on a daily basis.

🏝️ Benefits

• The Travel Corporation is an equal opportunity employer and does not discriminate based on race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other factors prohibited by federal, state, or local laws or ordinances.

• The Travel Corporation proudly supports being an equal opportunity employer. We not only promote and support diversity in the workplace, we celebrate it!