Strategic Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary liaison for dealer leadership, which includes Dealer Principals, General Managers, and Fixed Operations Directors.

• Cultivate deep, trust-based relationships that enhance long-term loyalty.

• Manage the preparation for renewals, negotiation strategies, and contract execution for designated accounts.

• Proactively identify at-risk accounts and work with internal teams to formulate recovery strategies.

• Create structured annual and quarterly account plans that outline goals and initiatives.

• Generate additional revenue through cross-selling and upselling of supplementary modules within the portfolio.

• Collaborate with Solution Performance Managers to ensure customers effectively adopt and leverage their solutions.

⛳️ Requirements

• 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations.

• Comprehensive understanding of dealership workflows in fixed operations, variable operations, CRM, and marketing.

• Proven experience managing a customer portfolio, with responsibility for retention and growth.

• Exceptional communication, relationship-building, and presentation skills.

• Capacity to analyze data and convert insights into actionable customer recommendations.

• Familiarity with automotive DMS, CRM, Fix Ops Service Scheduling/Inspection, and Marketing platforms is preferred.

• Experience in dealership operations (BDC, service lane, sales management, or digital marketing) is preferred.

🏝️ Benefits

• EQUAL OPPORTUNITY EMPLOYER

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development