Strategic Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and nurture relationships with a portfolio of key customer accounts through proactive engagement, business reviews, solution discussions, and strategic planning.

• Collaborate with customers to comprehend their business objectives, identify challenges, and provide effective solutions.

• Oversee renewals, pricing discussions, contract negotiations, contracting processes, and opportunities for cross-selling and upselling.

• Set customer success objectives, coordinate onboarding, track account health, and expedite customer time-to-value.

• Foster product adoption and enhance customer engagement to support retention and long-term growth.

• Work alongside Sales, Customer Success, Product, and other internal teams to address customer needs.

• Offer strategic insights, prepare presentations, and make recommendations.

• Maintain precise account documentation while balancing multiple priorities.

⛳️ Requirements

• A minimum of 3 years of experience in Strategic Account Management, Account Management, Customer Success, Sales, or a similar customer-facing position.

• Proven experience in managing strategic customer relationships, renewals, contract negotiations, and opportunities for revenue growth.

• Strong consultative selling abilities, customer lifecycle management expertise, and solution-oriented problem-solving skills.

• Exceptional written and verbal communication, presentation, negotiation, and interpersonal skills.

• Capability to identify customer needs, discover expansion opportunities, and achieve cross-sell and upsell results.

• Strong analytical and organizational skills; adept at managing competing priorities and working autonomously.

• Proficient in spreadsheet, presentation, CRM, and data analysis tools.

• A collaborative, customer-centric mindset with a passion for achieving mutually beneficial outcomes.

• A demonstrated track record of initiative, accountability, and perseverance.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• A supportive and inclusive workplace culture.