Strategic Account Manager

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Join our team as a Strategic Account Manager and play a pivotal role in cultivating partnerships with government agencies and contracted clients.

• In this impactful role, you will establish and enhance strategic relationships, assess customer requirements, and provide customized solutions that promote revenue and sustainable growth.

• Collaborating cross-functionally with teams in product management, finance, quality, supply chain, compliance, and technical operations, you’ll act as a trusted advisor to clients while ensuring exceptional service and successful results.

• Manage and develop a portfolio of high-value government accounts, creating multi-year strategies that facilitate profitable, sustainable growth.

• Be accountable for revenue, margin performance, and commercial results across a multi-million dollar government portfolio.

• Assume commercial responsibility through pricing strategies, contract negotiations, and long-term agreements, ensuring value-driven outcomes, margin protection, and aligned commercial terms.

• Utilize insights from customers, the market, and competitors to identify opportunities for portfolio expansion and shape government strategies.

• Cultivate and sustain trusted relationships with senior-level customers and act as a strategic partner in shaping government program roadmaps, supply strategies, and long-term collaboration models.

• Convert complex customer requirements into scalable government programs by coordinating cross-functional teams to achieve compliant, timely, and high-quality results.

• Influence internal teams and priorities across manufacturing, quality, regulatory, supply chain, and product management to support strategic commitments to customers.

• Provide senior-level oversight of demand forecasting, supply continuity, and lead proactive risk mitigation strategies, including dual sourcing, capacity planning, and regulatory/change control management for critical government programs.

• Employ business tools (SFDC) to maintain precise records of sales activities, encompassing customer interactions, sales pipeline, and revenue forecasts.

• Prepare management updates such as Quarterly Business Reviews (QBRs) and Joint Business Planning Reviews (PBP), highlighting key performance metrics and achievements regularly (weekly, monthly).

⛳️ Requirements

• Bachelor’s degree in chemistry, physics, biochemistry, biology, or a related scientific discipline.

• Minimum of 5 years’ experience in selling technical products utilized in research laboratories.

• Previous experience in strategic account management with centralized or global procurement organizations is highly preferred.

• Comprehensive understanding of the global Analytical Instrument market and essential laboratory workflows.

• Exceptional commercial acumen and planning skills, with a proven history of meeting and exceeding sales objectives.

• Proven success in navigating lengthy sales cycles, complex stakeholder environments, and multi-year contract negotiations.

• Capability to develop and implement multi-year strategies for complex, high-value private label accounts that foster profitable, long-term growth.

• Strong knowledge of private label economics, including pricing, margin drivers, volume commitments, and long-term contract frameworks.

• Familiarity with customer relationship management platforms, such as Salesforce.com (SFDC).

• Fluency in English, with proficiency in additional languages considered a significant asset.

• Willingness to travel within the Americas region and other global locations as needed.

🏝️ Benefits

• Competitive salary complemented by a robust bonus program.

• Comprehensive medical, dental, and vision coverage for employees and their dependents.

• FSA/HSA pre-tax savings plans for healthcare, childcare, and elder care expenses.

• Deductible Buffer Insurance and Critical Illness Insurance.

• 401(k) retirement plan with employer matching contributions.

• Company-paid short- and long-term disability, life insurance, and employee assistance programs.

• Flexible work arrangements.

• Pet Insurance for your furry companions.

• Enhanced parental leave of 8 additional weeks.

• Paid Time Off (PTO) that starts immediately.

• Monthly Town Hall meetings held onsite/virtually.

• Cheer program that recognizes employees for outstanding contributions.

• Company-wide social events, frequent catered lunches, and much more!