Strategic Account Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Collaborate with members of the Envoy Global team and associated law firm personnel.

• Offer clients comprehensive global policy and expansion strategies.

• Identify and seek opportunities to integrate additional elements into company engagements.

• Provide expertise in global immigration, along with recommendations and services.

• Work together with the Knowledge Management and Marketing teams.

• Lead, inspire, and manage account managers to meet objectives.

• Ensure a high level of client and customer service is consistently delivered and maintained.

• Conduct regular check-ins with clients.

• Act as the primary strategic contact for designated client accounts.

• Update Envoy Leadership on the status of client accounts.

• Serve as the escalation point for client account issues.

• Prepare client pricing schedules and contracts.

⛳️ Requirements

• Over 8 years of experience in a client relationship capacity.

• More than 4 years in Corporate/Business Immigration.

• At least 1 year of experience in managing or supervising team members.

• Experience in team leadership is preferred.

• Exceptional relationship-building skills.

• Ability to synthesize information and data from various sources.

• Strong time management, multitasking, and interpersonal abilities.

• Outstanding communication skills, both oral and written.

• Valued collaboration and teamwork while also capable of independent work.

• Ability to thrive in a team environment and influence colleagues.

🏝️ Benefits

• Options for remote work.

• High-quality customer service.

• Opportunity to collaborate with Envoy Global team members and associated law firms.

• Involvement in internal training programs for account management team members.