Strategic Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and expand assigned customer accounts through proactive engagement that enhances retention, satisfaction, and long-term value.

• Take ownership of account revenue by achieving consistent performance in relation to ARR and quota targets through renewals and expansion efforts.

• Develop and manage your account pipeline by identifying, qualifying, and advancing upsell/cross-sell opportunities.

• Facilitate renewals from beginning to end, including managing timelines, customer communications, negotiation support, and internal coordination to ensure timely completion of renewals.

• Ensure accurate CRM data and forecasting visibility across pipeline, renewals, account status, and revenue expectations.

• Direct strategic account planning and quarterly business reviews to monitor goals, align on outcomes, and identify additional growth opportunities.

• Collaborate cross-functionally with Sales, CSM, Support, Marketing, RevOps, and Finance to address customer needs and drive both customer and business outcomes.

• Assist with strategic initiatives and high-priority projects, including complex renewals, multi-year agreements, pricing or contract updates, and process improvement initiatives.

⛳️ Requirements

• 2–3 years of sales-related experience (BDR, Account Manager, AE, or similar), ideally in a B2B and/or consultative sales context.

• Experience in managing a portfolio of customer accounts while ensuring positive ongoing customer outcomes.

• Demonstrated ability to facilitate renewals, retention, and revenue growth through disciplined execution and relationship management.

• Excellent written and verbal communication skills, with the confidence to engage with decision-makers and navigate challenging conversations.

• Capability to build trusted customer relationships through proactive engagement, expectation management, and effective follow-through.

• Strong organizational, time management, and prioritization skills, capable of managing a high-volume book of business.

• Proficiency in using CRM tools and sales processes to manage pipelines, monitor performance, and forecast accurately.

• Ability to work collaboratively across functions and align internal teams to achieve customer success and revenue goals.

• An ownership mindset with adaptability, able to navigate ambiguity and consistently deliver results.

• An associate degree is required (a bachelor's degree is preferred).

🏝️ Benefits

• 100% company-covered Health, Dental & Vision insurance for you, along with competitive cost-sharing options for your family.

• Company-sponsored Life & LTD Insurance for your peace of mind.

• Adoption Grants and paid leave to support your expanding family.

• Wellness program offerings designed to enhance your physical and mental health and overall well-being.

• 401(k) plan with a 3% company match, helping you plan confidently for the future.

• Monthly Connectivity Stipend enabling seamless remote work.

• Emergenetics Development Program to assist you in understanding and utilizing your strengths.

• Tuition Assistance to support your ongoing learning and career advancement.

• Flexible Time Off to help you recharge and enjoy life beyond work.

• A remote-first work environment that offers balance and flexibility, with opportunities for in-person connections at our offices.

• Charitable contributions and matched giving to amplify your impact.

• Paid community service hours—because giving back is important.