Strategic Account Executive

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop and implement a robust business plan tailored for each client.

• Identify both formal and informal decision-makers; create a strategy that aligns with the client's product, clinical, service, and financial requirements.

• The Strategic Account Executive should be capable of working independently while exercising sound judgement in client interactions.

• Create impactful presentations, proposals, and communications.

• Showcase an understanding of various aspects of the PBM business, including contracting and underwriting.

• Stay informed about the health plan industry, particularly in pharmacy benefit management.

• Maintain a customer and market-centric focus.

• Convert marketplace insights into terminology and context that resonates with the client.

• Serve as a trusted advisor, delivering value after thoroughly researching the customer.

• Take ownership of the client relationship, responsible for ensuring client satisfaction and loyalty.

• Collaborate with internal partners to develop and implement strategic solutions.

• Proactively seek new partnership opportunities.

• Engage in the bid/renewal process, including the preparation and presentation for both current and prospective clients.

• Make informed business decisions and recommendations based on a thoughtful analysis of facts, experience, intuition, and the implications for the client.

• Foster a positive team dynamic by effectively collaborating with team members, leveraging their talents, and appropriately delegating tasks and projects.

• Monitor client costs and trends.

• Ensure timely resolution of client issues.

• Manage the onboarding process for new clients.

• Conduct Quarterly Performance Reviews with clients.

• Guarantee client retention and renewal.

• Perform other assigned tasks or special projects as directed by management.

⛳️ Requirements

• An Associate's or Bachelor’s degree is required.

• Proven experience in Account Management and PBM is essential.

• A minimum of 5 years in a similar or related industry role is necessary.

• A comprehensive understanding of the PBM landscape and the broader healthcare system is required.

• Ability to manage client expectations in line with company capabilities.

• Proficient in interfacing with customers, peers, cross-functional teams, and senior management.

• Responsible for both individual and team initiatives aimed at servicing the client.

• Capacity to analyze issues from various perspectives while anticipating future challenges and making recommendations that benefit both the client and the company.

• Effective communication skills in high-stakes situations.

• Ability to convey technical information in a formal training setting.

• Identify growth opportunities with clients; manage profit/loss for assigned accounts; accountable for personal and team objectives.

• Strong track record of managing a large portfolio of business accounts.

🏝️ Benefits

• Extensive mental health and wellbeing resources.

• Nationwide Blue Cross Blue Shield PPO with an employee-friendly plan design, featuring an $850 individual annual medical deductible and $25 office visit copays, along with low biweekly premiums.

• Company-sponsored basic life/AD&D, short-term and long-term disability insurance.

• Access to Rx, dental, vision, additional voluntary benefits, and FSA.

• Employer-matched 401k Plan.

• Industry-leading PTO policy.

• And more!